Frequently Asked Questions

You need to make the balance payment within 24 hrs after receiving the email with the subject “Urgent: Immediate Payment Required”

Full Payment should be made within the same calander day to avoid any fare / tax diffrence  or cancelation,  All fares are subject to change and needs to be confirmed before the ticket is issued . Hence we request you to pay the balance payment on the same day of making the booking.

Yes. Please contact our sales agent on 1300 359 774 .Our sales agent will provide you with a swift code and accounts details.
      Note*-Please ensure that your bank will be able to transfer the funds to Fly Lanka account within 24 Hours. 

A non refundable deposite of 20 AUD Per passenger is charged to secure the booking and will be deducted from the airfare when issing the ticket. 

Your ticket will be issued upon receiving the full payment and  credited to fly lanka bank account , Incase, you do not receive the ticket within 24 hours after making the payment , Please do not hesitate to call us directly on 1300 359 774. 

You may make the balance payment through one of the payment methods mentioned below once the payment is done make sure to email us the receipt with the booking PNR. 

– Bank Deposit /  Transfer
– Pay ID 
– BPay

Wheelchair can be requested at the time of making the booking. However it is subject to confirmation on the basis of availability and cannot be guaranteed.

Wheelchair is a special request made to the airline.
It will be at the discretion of the airline to provide wheelchair depending on the availability .We do not send you the confirmation once you have requested for wheelchair while making the booking. We only request the airline to arrange the same . Depending on the availability ,Airlines will arrange the wheelchair.

Wheelchair will only be provided after you check-in till the  Passenger Boarding Bridge (Ramp)

We will definitely request the Airline for wheelchair but it will be at the discretion of the Airline to provide wheelchair.

If you have booked a flight ,we are unable to provide or allow Oxygen Cylinders and hence would not suggest you to book the ticket if the traveller is unable to travel without Oxygen Cylinder.
Due to Covid restrictions ,not all Airlines will be providing Oxygen Cylinders unless pre approved by them .Hence hence we would not suggest you to book the ticket if the traveller is unable to travel without Oxygen Cylinder.

We will request for Wheelchair and meet and assist but its upon the discretion of the Airlines.

Yes. At the time of booking a ticket you can request Vegetarian meals.

Once your full payment get credited to our account we will issue the ticket and email it to you within 24 hours.

Leg space seats are normally chargeable. We can request a leg space seat from our end. But it is subject to the Airline’s confirmation. Kindly send an email to [email protected]

For all International Tickets ,yes you can do online check-in unless its a group booking or a Charter Flight.

Each airline has a different luggage policy. Mostly all Airlines on international route allow two bags within the luggage allowance. One bag should not weigh more than 32 kgs. Please check your Itinerary & E – ticket for luggage allowance.

Yes you can ,it will be included in the luggage allowance for the infant/child.

Yes it has to be included in the 7 kgs.

Your luggage details are mentioned on the product when you are booking it. It will also be mentioned on the first confirmation email .Kindly check the email for details.

Once you have paid 5 % ,as per the terms and conditions the amount is non refundable.

For any changes/ cancellations email us on [email protected] and our team will respond to you in next 24 hours.

No, name change is not allowed and booking is not transferable.
If there is slight change in the name like a letter missing or no last name ,please get in touch on email [email protected].

Kindly apply for refund on our website with all the details here.
For Profile number/Ticket number and PNR ,kindly use your Order number.

For Commercial Flights ,if you have requested for refund on our website, then our team will review your request ,please keep checking your emails for response from our end and respond to it if required.
Refund for Commercial flights will take minimum 20-24 weeks for processing.

• Valid Passport
 
• Ticket confirmation
 
• Australian Travel Declaration mandatory
 
to be filled 72 hrs PRIOR to departure )
 
• State Declaration for Australia (If applicable)
 
•State Declaration in Srilanka , If any
 
Kindly check the link for detailed information :https://covid19.homeaffairs.gov.au/before-i-travel and
https://flylanka.com.au/travel-restrictions/

·Mandatory RT PCR test for COVID 19 Mandatory RT PCR test for COVID 19 test done within 48 hours of departure from the testing centers approved by the local health authority.
·Valid Passport
·Ticket confirmation
·Visa confirmation and Travel  exemption from Australian Border Forces with TER0 Number(reference no.)
·Australian Travel Declaration mandatory to be filled before leaving Srilanka 72 hrs PRIOR to departure  )
·State Declaration for Australia  (If applicable)
Kindly check the link for detailed information :https://covid19.homeaffairs.g

If you are fully vaccinated with an Australian Government approved or recognised vaccine, or under the age of 12, you may be eligible for reduced quarantine requirements when you return to Australia.
Evidence of your vaccination status will be required when you check-in to your flight.
Make sure you comply with all other requirements for coming to Australia.
Please check the link for more information.
You do not need to Quarantine on arrival in Victoria /New South Wales and are eligible to board the Quarantine Free Flight from 01 NOV 2021

If you are not fully vaccinated ,the current border restrictions will apply and you will need to quarantine on arrival in Australia.

No ,If you hold any of the above categories VISA ,you do not need exemption as per here.

On arrival in Australia, you will be managed by ABF, Department of Health. If you require further information then please visit health.gov.au website

It will be arranged by the Department of Health and you will need to pay for it.

Within 48 hrs of International Flight .

No ,You only need to Quarantine once in Sydney.

Some States/Territories also have an additional travel declaration. Please complete this prior to departing from India .If you are traveling Interstate in Australia after Quarantine for 14 days ,you need to fill the forms .

Below are the links for Declaration forms for each state in Australia
South Australia
Western Australia and Tasmania
Victoria
Queensland
Northern Territory
ACT: none
New South Wales: none

No you do not have to pay upfront .For details please check the Govt website for South Australia , https://www.coronavirus.vic.gov.au/information-overseas-travellers, Queensland and Western Australia , https://www.nsw.gov.au/covid-19

Departure Country -Sri Lanka
Flight number -From Colombo to Australia

NO ,kindly carry a copy of the same.

As per the latest update, Airlines will allow boarding only those passengers in Australia who have filled in the Health Declaration Form for entering Srilanka and it is mandatory to get tested within 48 hrs of departure.

Travelers can fill the Health Declaration form online attaching the following documents :
vaccination card of first and second dose.
COVID 19 test report done within 48 hrs of departure.
You will receive facility to capture QR code and will receive the QR code on email as well. You need to present this QR code on arrival in Colombo. For more information ,kindly here.

Your doctor can refer you for an asymptomatic Covid-19 test .On the basis of that you can get yourself tested at a Pathology lab.
Once you are tested within 48 hrs of your International departure flight ,your report will be sent to you through SMS and your doctor will also recieve the report.
Your doctor will prepare a certificate for you based on the negative test.
This entire procedure is not taking more than 24 hrs as per the current update.

Test date should be within 48 hrs of departure.
For eg if you have a flight on 22 Jan 2021 at 8 pm ,you can get tested on 20th Jan 2021 anytime after 8 pm.
As per the new update you need to upload the RTPCR report done within 48 hrs of departure in the Health Declaration form .Hence you can fill the health declaration form within 48 hrs of departure only after your RTPCR report is ready.

PPE KITS is a not a mandatory requirement to be supplied by the Airlines.

As per the new update,everyone irrespective of age and gender needs to be tested within 48 hrs of departure.

No you do not need to Quarantine in a Hotel Facility as per the link: https://srilanka.travel/helloagain/documents/Fully-Vaccinated-Travellers-oct26.pdf

Yes ,kindly check the link: https://srilanka.travel/helloagain/documents/Not-fully-Vaccinated-Travellers-oct26.pdf

It is mandatory to get tested with in 48 hrs of departure from Australia and fill the Health Declaration form online .Yes ,the Test report is checked at the Airport.

You need to wait for the email with subject ” Immediate payment required “.You need to make payment immediately and send us the payment receipt on payments@ flylanka.com.au .

Fully vaccinated travellers are EXEMPTED from obtaining the mandatory COVID-19 Local Insurance cover.
Fully vaccinated travellers if accompanied by not-vaccinated/not-fully vaccinated children of 12-18 years, pay for on-arrival PCR test at USD 40 per test. Travelers can pay for PCR test at the Ministry of Health approved laboratory established at Bandaranaike International Airport (BIA) or any other MOH approved laboratory. Also, travellers
can visit www.visitsrilanka.gov.lk to pay in advance.
Please check https://www.srilanka.travel/helloagain/ for more information.

From 1 November 2021, fully vaccinated Australian citizens and permanent residents can leave Australia without seeking a travel exemption.
Children under 12 will also be able to depart Australia to travel overseas without an exemption.
Please check the link :Preparing to leave Australia | COVID-19 and the border (homeaffairs.gov.au)

Bassinets are requested to the airlines at the time of booking. It is subject to availability and at the discretion of the Airlines.

Seat can be selected online – 48 hours prior to departure or at the check in counter in the airport.

It is subject to Airlines operating their lounge on the day of your departure.

Yes you can.To apply for ETA ,kindly visit: https://eta.gov.lk/slvisa/visainfo/center.jsp

Check in counter will close 1 hr 30 min prior to the departure time.

You can check in 4 hours prior to departure time .

It will be as per the product on the website. Please check the product details.

For any changes/ cancellations email us on [email protected] and our team will respond to you in next 24 hours.

You can check the interstate restrictions on the State Govt website and take the decision accordingly. Due to the pandemic situation ,Interstate Travel rules are changing frequently.

Yes you can take this flight if you are a temporary VISA holder.

For Single Uncomplicated Pregnancy ,you can fly upto 35 weeks.
For Multiple/ Complicated Pregnancy, you can fly upto 28 weeks.
Expectant mothers without any complications travelling after their 28th week of pregnancy are required to provide a Medical Certificate from a qualified Medical Practitioner issued within 7 days of travel, confirming that the pregnancy is free of complication/ s, mother is fit to travel and the estimated date of delivery.
Expectant mothers with multiple and/or complicated pregnancy shall carry a Medical Certificate at all times from a qualified Medical Practitioner issued within 7 days of travel, confirming that the mother is fit to travel and the estimated date of delivery.
The Medical Certificate shall carry the date of consultation and contact details.

Melbourne International Airport Terminal 2

Due to privacy issues We are unable to provide you the contact details of fellow travellers.
However you can post the same query on our Facebook page and might get some

Name Changes are not permitted, however if there is a minor correction required we can check with the airline if its possible with a penalty.

There is no such regulation on Airlines to maintain social distancing on flights.

You can copy the confirmation email on a word document and then convert it to PDF.

Its always good to carry a letter of consent signed and written by the guardian .

The Airlines are not accepting minors travelling alone at this time.

Health Declaration form (Mandatory ) : AS per the latest update it is mandatory for all travellers to get tested within 48 hrs of departure and upload your RTPCR report in Health Declaration
If you are fully vaccinated ,please check the link : https://srilanka.travel/helloagain/documents/Fully-Vaccinated-Travellers-oct26.pdf
If you are not fully vaccinated ,please check the link: https://srilanka.travel/helloagain/documents/Not-fully-Vaccinated-Travellers-oct26.pdf

Mandatory ETA to be applied before departure for Australian passport holders or Dual Citizens.
https://www.eta.gov.lk/slvisa/visainfo/center.jsp?locale=en_US
Mandatory Travel Exemption from Australian Border Forces if you are not fully vaccinated
Health Declaration :AS per the latest update it is mandatory for all travellers to get tested within 48 hrs of departure and upload your RTPCR report in Health Declaration form .

If you are fully vaccinated ,please check the link : https://srilanka.travel/helloagain/documents/Fully-Vaccinated-Travellers-oct26.pdf

If you are not fully vaccinated ,please check the link https://srilanka.travel/helloagain/documents/Not-fully-Vaccinated-Travellers-oct26.pdf

From 1 November 2021, Australian citizens and permanent residents aged 12 and over who have received two doses of an approved or recognised vaccine will be able to leave Australia without needing an outwards travel exemption.
Children under 12 and those who cannot be vaccinated for medical reasons will also be able to travel overseas without an exemption.
Australian citizens and permanent residents who do not meet the eligibility requirements must continue to follow the current border processes when leaving Australia or coming to Austr