Terms & Conditions

Fly Lanka Pty LtdPvt Ltd, “Fly Lanka”, ABN 32 654 292 832 is an Australian company engaging in the service of Airlines to operate Commercial and Charter flights between Australia and Sri Lanka.

You, “the Passenger” (meaning each of the passengers in your booking – i.e., your travelling party— one family, or a group of friends travelling together, etc.), acknowledge and agree to be bound by these Terms and Conditions. The group contact person in your booking acknowledges and agrees that he or she has the consents and authorisations of each passenger in the booking group to complete this booking on behalf of each passenger, and therefore that all passengers agree to the terms and conditions laid out in these Terms and Conditions.

T&C

The terms and conditions stated in this document (referred to as the “Terms and Conditions”) comprise the entirety of the terms and conditions in connection with this flight. In the event that these Terms and Conditions need to be changed for the operation of this flight, you will receive an updated document containing the new terms and conditions. These Terms and Conditions are governed by the law of Victoria, Australia, and you agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.

Disclaimer

To the maximum extent permitted by law, we exclude any and all liability for any losses whatsoever that may arise in connection with this flight, and future intended flights, and by agreeing to these terms and conditions, you, “the Passenger”, hereby release Fly Lanka Pty Ltd from any such liability. If a law provides a guarantee or warranty that cannot be excluded, to the extent permitted by law, any liability for a breach of the guarantee or warranty will be limited to either supply of the goods or services again, or payment of the cost of having the same goods and service supplied again, as determined by Fly Lanka Pty Ltd.

You “the Passenger”, acknowledge that in case of deportation, the entire cost towards deportation penalty, return fare, and cost of Quarantine will be borne by You “the Passenger”.

Further, in the event you, “the Passenger”, breach these Terms and Conditions, Fly Lanka Pty Ltd will not be liable for any losses whatsoever and you, “the Passenger”, agree to indemnify Fly Lanka Pty Ltd for any losses whatsoever that Fly Lanka Pty Ltd may suffer as a result of your breach of these Terms and Conditions.

You, “the Passenger”, acknowledge and agree that Fly Lanka Pty Ltd has no relationship of employment, trust, agency, or partnership with you, “the Passenger”.

If Fly Lanka Pty Ltd provides any assistance to you, “the Passenger”, in connection with this flight, such as transport assistance after reaching the arrival airport and information regarding entry into Sri Lanka, you, “the Passenger” will still remain responsible for such matters.

You, “the Passenger”, agree that you are subject to applicable laws in connection with this flight.

Eligibility

Only the following people will be permitted to book and fly on this flight, and future flights:

• An Sri Lankan or Australian citizen who normally resides in Sri Lanka or Australia, or a Dual Citizen of Australia who normally resides in Australia.
• PR holders might need to get a Travel Permit to leave Australia. It is the responsibility of you “the Passenger” to arrange this travel permit from the Australian Government.

Refer to this link for more details.

The Captain of the Airlines and crew can also offload and/or deny check-in to You, “the Passenger”, for any reason beyond Fly Lanka’s control.

It is the sole responsibility of the passenger to ensure his/her eligibility to enter the destination country. Fly Lanka Pty Ltd accepts no liability in this regard.

No refund will be provided to You “the Passenger” if, for any reason, you are not able to board the aircraft.

The Airline

All intended flights will be operated with certified Air Crews. Fly Lanka Pty Ltd will coordinate the flights and ticketing.

Ticket Price

The entire cost of travel will be borne by You “the Passenger”.

Fly Lanka Pty Ltd reserves the right to vary ticket prices at any time without notice, and this will not lead to grounds for any partial/full refund or any compensation to passengers who already bought tickets before the price was varied.

Ticket Payment and Issuing Tickets

Ticket booking will be done through an online portal, accepting payment through POLI. The money will be collected into an account held by Fly Lanka Pty Ltd.

At the time of booking, the total booking value will be deducted. If any balance payment is due, it needs to be made within 24 hours after notification through EFT via an Australian bank.

In case Fly Lanka Pty Ltd is unable to confirm your seat because you made the payment beyond the 24-hour timeframe after receiving the notification, Fly Lanka Pty Ltd will not be liable for any refund. An alternative option or credit note may be provided.

Ticket Changes and Cancellation

Any cancellations by Airlines before departure, for any reason, will result in the application of Airlines' cancellation policy, and Fly Lanka Pty Ltd will apply administrative charges.

A minimum AUD 300.00 change fee will apply as administrative fees of Fly Lanka Pty Ltd in case of changes/cancellations.

Visas and Immigration

You, “the Passenger”, take responsibility for ensuring you are fully eligible to enter or transit the country for which you are purchasing a ticket. Fly Lanka Pty Ltd accepts no liability in this regard.

Arriving into Sri Lanka

By booking, you acknowledge and agree that you are eligible to enter Sri Lanka under current border arrangements and that you have the correct and necessary documents for entry.

Prior to booking, passengers must carefully consider the information in the ‘Eligibility’ and ‘Visa and Immigration’ sections of these Terms and Conditions.

Quarantine

Passengers might have to bear the entire cost of quarantine charges upon arrival at their destination. Refer to this link and this link for quarantine details.

Final Notes

Once a ticket is issued, it becomes non-changeable and non-refundable. A minimum AUD 300.00 change fee applies as an administrative fee.

Fly Lanka Pty Ltd is not liable to You “the Passenger” for any refund in the case of changes beyond its control.